PRIVACY POLICY
1. Overview
JHC Consulting Group Pty Ltd is committed to providing quality services and this policy outlines our ongoing obligations to our customers with how we manage any information collected through our digital assets.
James Hickey Consulting has adopted the Australian Privacy Principles (APP) contained in the Privacy Act of 1988 (the Privacy Act). The APP governs the way in which JHC Consulting Group Pty Ltd collect, use, disclose, store, secure and dispose of personal information.
2. What is Personal Information and why is it collected
Personal Information is information or an opinion that identifies an individual. Examples of personal information collected include: names, addresses, email addresses, and phone numbers.
Personal information is collected for the primary purpose of providing services and information to customers, clients and marketers. Unsubscribing from JHC Consulting Group’ mailing/marketing lists is possible at any time via request.
The collection of personal information will, where appropriate and where possible, be explained to customers along with the reasons for collecting the information and how it will be used.
3. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal records or health information. Sensitive information will be used by JHC Consulting Group Pty Ltd only:
▪ For the primary purpose for which it was obtained;
▪ For a secondary purpose that is directly related to the primary purpose;
▪ With explicit consent; or where required or authorised by law.
4. Third Parties
Where it is reasonable and practicable to do so, information will be collected exclusively from the owner. However, in some circumstances third parties may furnish the information. In such a case, reasonable steps will be taken to ensure that customers are made aware of the information provided by the third party.
5. Disclosure of Personal Information
Information may be disclosed in a number of circumstances including the following:
▪ Third parties where consent was given to the use or disclosure;
▪ Where required or authorised by law.
6. Security of Personal Information
Personal information is stored in a manner that reasonably protects it against misuse and loss from unauthorised access, modification or disclosure.
When the personal information is no longer needed for the purpose for which it was obtained, reasonable steps will be taken to destroy or permanently delete the said personal information. However, most of the personal information is or will be stored in client files which will be kept by JHC Consulting Group for a minimum of 7 years.
7. Access to your Personal Information
Information held can be updated and/or corrected, subject to certain exceptions. Those who wish to access this information can write to JHC Consulting Group Pty Ltd.
JHC Consulting Group Pty Ltd will not charge any access fee for request, but may charge an administrative fee for providing a copy of the personal information.
In order to protect the information, requesters will be asked for identification.
8. Maintaining the Quality of your Personal Information
It is important to us that the personal information is up to date. JHC Consulting Group Pty Ltd will take reasonable steps to make sure that the personal information is accurate, complete and up-to-date. If the stored information is not updated or is inaccurate, customers can send an update request to JHC Consulting Group Pty Ltd.
9. Policy Updates
This Policy may change from time to time without prior notice and is available on the company website.
10. Privacy Policy Complaints and Enquiries
For queries or complaints about JHC Consulting Group Pty Ltd’ Privacy Policy, please contact us.